Refund policy

By placing an order with Rangreza, online or in store, you agree to this policy. Please read it before you buy.

All orders are processed within 24 hours of being placed. Air shipment orders placed by 3 PM New York time are processed the same day.
Free shipping is available on orders $150+ in the USA and $350+ in Canada via UPS or USPS Ground (1–5 business days in the USA, 2–7 business days internationally). Overnight and 2-Day Air are available at checkout.
Once a shipping label is created, orders cannot be canceled or modified.
Please check your shipping address before you pay. We are not responsible for orders shipped to an incorrect address entered at checkout. Re-shipping costs are the customer's responsibility.
We may verify any order before it ships and may cancel orders that cannot be verified.

Once the carrier's tracking shows the package delivered to the address on the order, Rangreza is not responsible for lost or stolen packages. We will help you file a claim with the carrier.
Report a package that shows delivered but was not received within 48 hours of the delivery scan.

Report any damaged, defective, wrong or missing item within 48 hours of delivery by emailing info@rangreza.net with your order number, clear photos of the item, the shipping label and the outer packaging. An unboxing video is strongly recommended.
We will replace or refund confirmed damaged or wrong items at no cost to you. Claims made after 48 hours, or without photos, are handled as a regular return under this policy.

Returns and exchanges must be requested within 7 days of delivery, as shown by carrier tracking. For store pickup orders, the 7 days start when you receive the "Ready for Pickup" email or text, or from the order date if no contact information was provided.
Every return needs a Return Authorization (RA). Email info@rangreza.net with your order number, the item, the reason, and photos of the item with all tags attached. We will reply with your RA number and the return address.
Once your return is approved, you are responsible for shipping it within 7 days and emailing the return tracking number to info@rangreza.net. If we do not receive a tracking number within 7 days of approval, the authorization closes automatically.
Returns sent without an RA, or after the return window has closed, cannot be accepted and will be sent back at the customer's expense. We apologize, but no exceptions can be made once the return window has closed.

Items priced under $90: eligible for a refund to the original payment method.
Items priced $90 and above (semi-formal and formal wear): eligible for exchange or store credit only. No refunds.
Store credit never expires. If an exchange is not possible due to stock, store credit for the amount paid is issued.
Each order is eligible for one exchange. Exchanged items are final sale.

Sale items (anything marked down from its original price).
Jewelry, footwear (khussa, jutti and shoes) and accessories.
Custom, made-to-order and bridal orders.
In-store purchases are not eligible for refunds, since you can inspect and try items on in store. Store credit may be issued if an item is returned within 2 days in its original condition.

Items must be unworn, unwashed and unaltered, with all original tags attached, in the original packaging, and free from odor, perfume, deodorant, makeup, stains or any sign of wear.
Every return is inspected. Items that fail inspection will not be refunded and will be sent back to the customer at their expense.

Refunds are issued only after the return is received and inspected, within 5 business days of receipt, to the original payment method. Your bank may take 5–10 more business days to post it.
Original shipping charges, expedited shipping fees and any applicable taxes are non-refundable and will be deducted from refunds.

The customer pays for return shipping. We do not provide return labels.
Returns must be sent with tracking. Rangreza is not responsible for return packages that are lost or not delivered. For returns over $75, we recommend shipping insurance.

Size charts are provided on each product. A ±1" variation is normal and is not a defect.
Attached accessories may vary slightly from product images, as they are sourced separately.
Colors may vary slightly due to lighting and screen settings. This is not a defect.
International orders: import duties and taxes, if any, are the buyer's responsibility.

If there is a problem with your order, please contact us first at info@rangreza.net or (732) 762-5425. We respond within 1 business day.
If a chargeback or payment dispute is filed, we will provide your bank with the order details, delivery confirmation, our communications, and your acceptance of this policy at checkout.
Rangreza may decline future orders from customers with repeated returns or disputes.

Currency